Accessibility Statement

1. Our Commitment to Accessibility

Divine Soul Mental Health Services, PLLC is committed to ensuring that our website is accessible to all people, regardless of ability, disability, age, or the technology they use to access the web. We believe that everyone deserves equal access to information about mental health care — and that includes digital access.

Accessibility is not an afterthought for us — it is integral to our mission of providing compassionate, inclusive psychiatric care to every member of the community we serve. We are actively working to improve the accessibility of our website on an ongoing basis and welcome feedback from all users about their experience.

We strive to ensure that our digital presence meets or exceeds the expectations set by federal accessibility standards and recognized best practices in web accessibility.

2. Standards We Follow

Our website is designed and developed with reference to the following accessibility standards and guidelines:

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA: The internationally recognized standard for web accessibility, developed by the World Wide Web Consortium (W3C). WCAG 2.1 Level AA is our target conformance level for all pages and features of this website.
• Section 508 of the Rehabilitation Act: Federal standards requiring electronic and information technology used by federal agencies to be accessible to people with disabilities. We use these standards as a reference for our own accessibility practices.
• Americans with Disabilities Act (ADA): We recognize that ensuring web accessibility is consistent with the spirit and requirements of the ADA, which prohibits discrimination against individuals with disabilities in all areas of public life.

WCAG 2.1 Level AA success criteria address four core principles of accessibility: content must be Perceivable, Operable, Understandable, and Robust (POUR). Our development and design decisions are guided by these principles.

3. Features of Our Website

We have implemented the following features and design practices to support accessibility across our website:

Visual Design

• Color contrast: Text and interactive elements are designed to meet or exceed WCAG 2.1 AA contrast ratio requirements (minimum 4.5:1 for normal text, 3:1 for large text) to ensure readability for users with low vision or color vision deficiencies.
• Text sizing: Font sizes are specified in relative units (rem/em) so that text scales appropriately when users adjust their browser's default font size settings.
• No color-only information: We do not use color as the sole means of conveying information. Icons, text labels, and other visual cues supplement color where information is being communicated.
• Sufficient white space: Page layouts are designed with adequate spacing to reduce cognitive load and improve readability.

Keyboard Navigation

• Full keyboard navigability: All interactive elements — including navigation menus, forms, buttons, and links — are accessible via keyboard using the Tab, Enter, Space, and arrow keys.
• Visible focus indicators: A clear visual focus indicator is displayed around all interactive elements when they receive keyboard focus, so keyboard-only users can always identify where they are on the page.
• Skip navigation link: A "skip to main content" link is provided at the top of each page, allowing keyboard users and screen reader users to bypass repetitive navigation and jump directly to the main content area.
• Logical tab order: The tab order of interactive elements follows the visual layout of each page and the logical reading order of content.

Screen Reader Support

• Semantic HTML: Pages are built using semantic HTML elements (headings, landmarks, lists, buttons, links) that communicate the structure and purpose of content to assistive technologies.
• ARIA labels and roles: Where semantic HTML alone is insufficient, ARIA (Accessible Rich Internet Applications) attributes are used to provide additional context to screen readers — for example, labeling icon-only buttons, describing form fields, and indicating interactive regions.
• Descriptive alt text: All meaningful images include descriptive alternative text. Decorative images are marked appropriately so they are ignored by screen readers.
• Form accessibility: All form fields are associated with visible labels. Error messages are clearly communicated and linked to the relevant field. Required fields are identified both visually and programmatically.
• Link text: Links use descriptive text that makes sense out of context. We avoid ambiguous link text such as "click here" or "read more" without additional context.

Responsive and Adaptive Design

• Mobile accessibility: The website is fully responsive and designed to work across a wide range of screen sizes, from mobile phones to desktop monitors.
• Touch targets: Interactive elements on touch screens are designed with adequate size and spacing to prevent accidental activation and support users with motor impairments.
• No horizontal scrolling: Content reflows appropriately at all viewport sizes, avoiding the need for horizontal scrolling.

Motion and Animation

• Reduced motion support: Our website respects the prefers-reduced-motion CSS media query. Users who have indicated a preference for reduced motion in their operating system settings will experience a version of the site with animations minimized or disabled.
• No auto-playing media: We do not use auto-playing video or audio that could be disorienting or inaccessible to users with vestibular disorders, hearing impairments, or cognitive disabilities.

4. Known Limitations and Our Ongoing Efforts

While we strive to meet WCAG 2.1 Level AA across all pages and features of this website, we acknowledge that complete conformance is an ongoing process and that some limitations may currently exist. Known areas we are actively working to improve include:

• Third-party content: Some components or integrations provided by third-party services (such as embedded maps or scheduling tools) may not fully meet our accessibility standards. We evaluate third-party tools for accessibility before adoption and advocate for improvements where gaps exist.
• Legacy content: Older content added to the site may not fully conform to current accessibility standards. We review and update content on a rolling basis.
• Complex interactive components: Advanced interactive features such as accordion menus and modal dialogs are implemented with ARIA patterns, and we continue to test and refine these as browser and assistive technology support evolves.

Accessibility improvements are a standing part of our development process. We conduct internal reviews and welcome user feedback as part of our continuous improvement efforts. We are committed to addressing any accessibility barriers reported to us in a timely manner.

5. Requesting Accessible Formats or Assistance

If you require information from our website in an alternative format — such as large print, audio, or plain text — or if you require assistance completing an online form or accessing any part of our website, please contact us directly. We are happy to provide reasonable accommodations and alternative means of access.

We are also committed to providing accessible in-office and telehealth experiences for our patients. If you have accessibility needs related to your clinical care — such as communication accommodations, mobility accommodations for our office, or alternative formats for clinical materials — please let us know when scheduling your appointment and we will do our best to accommodate you.

Our office at 9550 S Eastern Ave, Suite 220, Las Vegas, NV 89123 is located in an ADA-accessible building with accessible parking, entrance, and facilities.

6. Contact Our Accessibility Team

If you encounter any accessibility barriers on our website, need content in an alternative format, or have questions about our accessibility practices, please contact us:

When contacting us about an accessibility issue, it is helpful (though not required) to include:

• The web address (URL) of the page where you encountered the issue
• A description of the problem you experienced
• The assistive technology or browser you were using, if applicable
• Your preferred method of contact for our response

We aim to respond to all accessibility inquiries within two business days.

7. Feedback

We genuinely welcome feedback about the accessibility of divinesoulmentalhealth.com. Your experience matters to us, and user feedback is one of the most valuable tools we have for identifying and prioritizing accessibility improvements.

If you find a page or feature that is difficult or impossible to use, or if something is working well and you'd like to let us know, please reach out using the contact information in Section 6 above. We take all accessibility feedback seriously and will work to address reported issues as quickly as possible.

We are committed to making ongoing improvements to our website and to ensuring that all members of our community — regardless of ability — can access the information and support they need. Thank you for helping us do that better.